Quality Assurance
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Person Centered Approaches
Quality Assurance is about making sure we meet the goals that people have for themselves. It is a process to hold ourselves accountable to the people we support. We use principles of Person Centered Approaches, Personal Outcome Measures and have a Rights Review Committee. We have also been awarded a 3-year Certification through CARF International as part of continuous improvement of our services.
Person Centred Approaches is a set of values, skills and tools we use to get to know someone and discover what they find important and what they want out of life. It ensures that we focus on what matters to the people we support and their family, and that we pay attention to staff as well. By working in this way, we can make sure that people are truly listened to and are kept at the heart of all decision-making and how our service is commissioned, provided and organized. Being a person-centered organization is our ongoing priority at the heart of our personalized journey. (Person-Centred Approaches Best Practice). This includes:
- Yearly Person Centred Plan (PCP) Updates – live document, updated continuously
- 3-Year Facilitated PCP
Rights Review Committee
Purpose
The Rights Review Committee acts as a resource to safeguard and support the human, civil, and legal rights as well as the personal freedoms of all recipients receiving services.. This will be done in accordance with Federal and Provincial laws as well as with established CLD-SL policies.
Support staff have an obligation to present any restriction of rights that may exist on behalf of the person(s) who are unable to understand the existence of human rights and the process of the Rights Review Committee.
For more information about quality of service, please contact Kendall Millar, Manager of Quality Assurance.
YOU’VE GOT GOALS
WE’RE HERE TO HELP YOU REALIZE THEM
Personal Outcomes Management System (POMS) is how we keep track of your goals.
Our Personal Outcomes Management System organizes goals in these areas but you choose what your goals are:
- Health and Wellness
- Community Presence and Participation
- Independence, Choice and Control
- Relationships
- Learning
YOU’VE GOT GOALS
WE’RE HERE TO HELP YOU REALIZE THEM
Personal Outcomes Management System (POMS) is how we keep track of your goals.
Our Personal Outcomes Management System organizes goals in these areas but you choose what your goals are:
- Health and Wellness
- Community Presence and Participation
- Independence, Choice and Control
- Relationships
- Learning